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“Life is not measured by the number of breaths we take, but by the moments that take our breath away.”

Geert

Tags: 
customer experience; voice of the customer; strategy; out-of-the-box; satisfaction; net promoter score; marketing; segmentation; customer interaction; market research; organizational design; change management; performance management

Personality:
Father, husband & Consultant. I’m the proud father of Quinze and caring husband of Ine and I’d say we’re well on our way to dancing the funky chicken at our 75th wedding anniversary (while Q, embarrassed, looks the other way…)
As a Consultant, I have the characteristics of the MBTI “thinker”, combined with a strong desire for interaction, fun and laughter. All about the customer experience? Most definitely!
I am a strong believer in the combined effect of facts, figures & imagination.


Experience:
For the past 11 years, I have been involved in management consulting for customer experience management, customer interaction management, analytical CRM and customer centricity initiatives. I have worked with companies from a wide variety of industries including retail, banking, insurance, media and the public sector.
I have also worked in market research for telco, retail, banking and B2B services.


Education:
MBA in International Marketing Management
Master in Applied Economics


Interests:
In Belgium? Long walks on the beach, chasing our son who isn’t afraid of anything (the way it should be at his age), enjoying the wind, the rain, the freedom, the inspiration, the possibilities, …
Abroad? I love South Africa, land of opportunities, beauty and peacefulness.
Closer to home? I enjoy Tuscany and its history, nature, art and tastes.